Let Us Help You Take the First Step
Organising care doesn’t have to be hard. At PMC Care Bridge Services, we guide you with clear, compassionate support from your first call. Whether you know what you need or don’t, we’ll listen and help you move forward with confidence.
Customer Service Centre: +61(0) 424 641 052
How To Get Started
Choose the way that feels right for you
We know people prefer different ways to contact us, so we offer simple, flexible options.
🔷 Option 1 – Start a Chat (Recommended)
Start a live chat with us to speak to a real person who can guide you, answer questions, and arrange the right care.
✅ Open 24/7
✅ Easy step-by-step help
✅ No pressure — just support
🔷 Option 2 – Call Us
Call our team anytime. We're ready to listen, understand your situation, and guide you on what to do next.
📞 +61(0) 424 641 052
🔷 Option 3 – Request a Call Back
If now isn’t convenient, request a call. Leave your details and a preferred time, and a team member will contact you.
Complete the form >>>
What Happens Next
What you can expect
Contact PMC Care Bridge Services and we’ll guide you through the process. We will:
Listen to your situation
Help identify the support you need
Arrange the right care
You don’t need to have everything figured out — we’ll help you, step by step.
Not sure where to begin? That is completely okay
Many people aren't sure what care is needed or what to do next. You don't need to have all the answers. Start a chat or call us — we'll help you with patience and understanding.
Feedback
All PMC Care Bridge Services clients and their representatives may praise, raise concerns, or file complaints without fear of retaliation. Many issues are solved quickly by speaking with local staff. If you prefer not to talk to local staff or your concern wasn’t resolved, please fill out our feedback form and email it to us or contact:
PMC Care Bridge Service Compliance & Risk Manager
Mobile: 042 464 1052
Location: Chaplain Avenue, Manunda 4870, Cairns QLD
Email: pmccarebridgeservices@outlook.com.au
If you do not wish to take your complaint to PMC Care Bridge Service, you may contact other agencies such as:
Aged Care Quality and Safety Commission
Phone: 1800 951 822 (free call)
Web: agedcarequality.gov.au
Mail: Aged Care Quality and Safety Commission
GPO Box 9819, In Your Capital City
Older Persons Advocacy Network (OPAN)
Phone: 1800 700 600 (free call)
Office of the Health Ombudsman
Phone: 133 OHO (133 646)
Email: complaints@oho.qld.gov.au
National Relay Service & Interpreter
If you are deaf or have a hearing or speech impairment call 1800 555 677.
Important Note (Clarity & Transparency)
Care needs vary from person to person. Our experienced team will clearly explain your available options and outline the next steps during your conversation with us, ensuring you feel informed and supported.